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Account Executive
Job Posted: 14 hours ago
Salary: £ 42,000 - 42,000 / Annum
Job Type: Permanent
Location: Manchester
Expire in: a month
Job Description
JOB TITLE
Account Executive
DIVISION
Managed Services
The Account Executive will be expected to demonstrate Proman values every day in all areas of their role. Our values are:
People Focused – Empowering, Dynamic & Engaging
Ethical – Assertive, Collaborative & Demonstrate Integrity
Winning Mindset – Positive, Problem Solving & Results Driven
Consistent – Reliable, Resilient & Transparent
Credible – Accountable, Professional & Learning Orientated
JOB PURPOSE / ROLE OVERVIEW
Reporting to the Head of Managed Services, the Account Executive holds overall accountability for the commercial, strategic, and performance success of a large, multi-location client account. The location varies across the sites in the UK so travel is essential. Main Home base would be the North East or Midlands
This role is responsible for profit and loss performance, service level agreement delivery, and strategic account development. The Account Executive provides leadership across the account, driving efficiency, innovation, compliance, and growth while ensuring a consistent and exceptional service experience.
The role maintains strong operational visibility, conducting regular site visits and supporting key operational activities including large-scale inductions, workforce planning, and peak period escalation management.
This is a commercially focused leadership role that requires strong communication, commercial acumen, and the ability to influence and collaborate across multiple stakeholder groups.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Strategic & Commercial Leadership
Accountable for the overall commercial performance of the account including P&L, gross margin, and revenue growth.
Develop strategic plans to drive efficiency, profitability, and consistency of service delivery across multiple locations.
Ensure the delivery model is aligned to contractual obligations and SLAs, identifying risks and improvement opportunities.
Maintain senior client relationships, leading performance and contract review discussions.
Lead on contingency planning and service continuity across all locations.
SLA & Performance Management
Ensure fulfilment, attrition, quality, and compliance KPIs are consistently achieved.
Analyse performance data and oversee action planning for any service issues or risks.
Attend regular site visits to validate operational delivery and provide leadership support.
Lead regular performance review meetings with clients supported by MI and data insights.
Operational Support & Bookings Oversight
Lead workforce planning and forecasting to ensure effective fulfilment of client requirements.
Oversee all bookings across the account to achieve delivery targets.
Provide onsite support during critical times such as induction days, peak recruitment periods, or escalations.
Collaborate with site delivery teams to ensure quality and consistency
Financial Accountability
Own and manage the account budget, ensuring accurate forecasting, billing, and cost control.
Monitor spending related to marketing, recruitment, and service delivery to ensure return on investment.
Identify and implement efficiency improvements to protect and grow account profitability.
Review and approve rate proposals and commercial changes in line with contractual agreements.
Continuous Improvement & Best Practice
Lead initiatives that enhance operational productivity and candidate experience.
Improve reporting capability and data accuracy to support decision making.
Champion standardization and best practice sharing across account locations.
Stay informed on market and client developments to advise and influence improvements.
REQUIRED EXPEREINCE
Proven experience leading large, multi-site client accounts in recruitment or managed services.
Strong commercial acumen and demonstrable experience of P&L ownership.
Strategic thinker with the ability to influence and engage senior stakeholders.
Data-driven with strong analytical and problem-solving skills.
Strong leadership and communication skills, able to motivate and direct remote teams.
Highly organised, resilient, and adaptable to change.
BEHAVIOURS, ABILITIES, SKILLS
Commercially focused and financially astute.
Strategic mindset with attention to operational detail.
Excellent communication, influencing, and presentation skills.
Confident in managing complex client relationships at a senior level.
Decisive and accountable, with a continuous improvement mindset.
Collaborative leader who embodies Proman’s values.
OTHER REQUIREMENTS
Full UK driving licence and own transport.
Flexibility to travel across multiple client sites.
Apply Online today by attaching your CV , and we will be in touch.
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
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