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Account Manager - Contract Cleaning
Job Posted: 19 hours ago
Salary: £ 55,000 - 55,000 / Annum
Job Type: Permanent
Location: E15, Bow, Greater London
Expire in: a month
Job Description
ACCOUNT MANAGER – CONTRACT CLEANING
The Opportunity
This is a fantastic opportunity for a self-motivated and passionate individual who is looking for a new challenge within the Facility Management industry. We are now recruiting for an experienced FM Account Manager which will be based on an iconic campus in Stratford.
The Account Manager role is site based and will need to manage a wide range of clients, suppliers and a team of 50 staff including an Assistant Manager.
Our team is at the heart of our success, you will need to have a passion for team development, enhance the team culture and have outstanding leadership skills.
It is imperative that the Account Manager continues to innovate, develop and strategically manage the account to maintain our world class and award-winning service provision.
It is expected that you will work closely with the local community to prioritise local employment and other local ESG opportunities.
The Package
* £55k basic
* Bonus
* 35 days holiday per year (including bank holidays)
* 40 hours per week (Monday–Friday) Flexibility will be required as business need requires.
The Role
Operational Leadership & Excellence
* Proactively manage all contracted soft services to exceed agreed KPIs and Service Level Agreements.
* Manage quarterly business reviews focusing on team culture, innovation and ESG.
* Monitor contract performance and implement continuous improvements, maintaining compliance with ISO 9001 Quality Management and ISO 14001 Environmental Standards.
* Proactively engage and manage ESG opportunities
People & Culture
* Recruit, induct, train, and coach a diverse, talented cleaning team.
* Perform regular probation reviews, appraisals, and personal development planning to nurture future leaders and reduce staff turnover.
* Create a culture of accountability, recognition, and high performance where each team member feels valued and empowered.
Client Partnership & Communication
* Build and sustain positive, constructive relationships with clients, guests, contractors, and colleagues.
* Work in partnership with the senior client and property managers to deliver added value and enhance the overall guest experience.
* Provide accurate and timely reports to the Customer Experience Manager and client representatives on operational performance, compliance, and innovation.
Sustainability & ESG
* Support and implement initiatives to drive environmental sustainability, social responsibility, and strong governance across all operations.
* Work closely with associated teams on sustainable and ESG-focused projects, ensuring compliance with environmental and social objectives.
* Encourage the adoption of greener, more responsible practices by your team, embedding ESG principles into everyday service delivery.
Financial & Resource Management
* Manage operational budgets, control costs, and deliver agreed net operating profit targets.
* Annual recostings, creating efficiencies and maximizing revenue opportunities.
* Monitor resource use, machinery, and materials, ensuring compliance with company requirements and Health and Safety legislation.
The Person
Skills
* A proven track record of managing cleaning or soft services operations in a mixed-use campus or prestigious commercial environment.
* Experience developing and leading a team across multiple shift patterns and team structures
* Effective people leadership with the ability to engage, inspire and develop teams to deliver exceptional standards.
* Strong client communication and stakeholder management skills.
* Proactive approach to health and safety, with IOSH Managing Safely (desirable).
Attributes
* A positive, professional, and approachable style that promotes trust and collaboration.
* Attention to detail and pride in delivering a 5-star service.
* Innovative thinking – always looking for new ways to improve client relations, operational performance and occupiers experience.
* A genuine passion for team culture, ESG and making a positive impact.
* Enthusiasm, energy, and a sense of humour - someone who can bring warmth and personality to the workplaceBefore You Apply
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Looking for your next career move? Join a top company hiring Account Manager - Contract Cleaning job near me in E15, Bow, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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