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Account Manager Customer & Sales Management

Job Posted: a day ago

Salary: £ Competitive
Job Type: Permanent
Location: Manchester, Greater Manchester, United Kingdom

Expire in: a month

Job Description

Are you a driven, consultative salesperson who thrives on growing existing accounts and delivering against ambitious targets? 

At Viking, you’ll take ownership of a portfolio of around 400 B2B customers, with a clear focus on increasing share of wallet, expanding product penetration, and driving measurable commercial growth. 

With access to a range of over 40,000 products, you’ll be equipped to offer tailored solutions, uncover new opportunities, and build lasting customer relationships. This is a performance-led account management role where success is recognised, rewarded, and supported. 

Key Responsibilities 

Manage and grow a portfolio of approximately 400 B2B customer accounts through proactive outbound engagement, primarily via phone, as well as email and other channels 
	
Build strong, long-term customer relationships to drive loyalty, increase spend, and deliver consistent sales growth 
	
Take ownership of high-value accounts, identifying opportunities to expand product usage and maximise customer value 
	
Use a creative and proactive approach to engage key decision-makers and uncover new commercial opportunities 
	
Accurately record all customer interactions and maintain up-to-date, actionable account information within CRM systems 
	
Prepare and follow up on quotations, working towards both individual and team sales targets 
	
Re-engage dormant accounts and grow existing customers through effective cross-selling and upselling strategies 

Experience & Knowledge 

Proven experience in a sales or account management role, ideally within a target-driven environment 
	
Strong understanding of sales processes, pipeline management, and performance metrics 
	
Confident in using CRM systems and Microsoft Office applications 

Skills & Attributes 

Excellent communication skills, with confidence in phone-based selling 
	
Results-driven, resilient, and motivated to achieve and exceed targets 
	
Strong organisational skills, with the ability to prioritise and manage a high volume of customer activity 
	
Collaborative team player with a proactive and positive approach 
	
Commercially aware, with the ability to identify and develop opportunities 
	
Experience supporting tenders or bid processes is desirable 

What You’ll Get 

Competitive bonus scheme, including monthly incentives, quarterly adjustments, and an annual overachievement bonus 
	
25 days’ holiday plus bank holidays 
	
Family-friendly policies and a comprehensive benefits package, including staff discounts, paid time off for appointments, and an award-winning Employee Assistance Programme 
	
Hybrid working options available following successful completion of a 12-week onboarding period 
	
Structured onboarding, dedicated sales training, and ongoing coaching to support your development and career progression

Manchester | Permanent | Competitive salary | Generous benefits, 25 days annual leave plus bank holidays, pension and Employee Assistance Programme. 3 days per week in office

Before You Apply

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