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Account Manager (Fire Protection Sector)
Job Posted: a day ago
Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
We’re working on behalf of a well-established specialist in fire protection and building safety compliance to recruit an experienced Account Manager. This role will play a pivotal part in ensuring the smooth delivery of passive fire projects and the development of long-term client relationships.
This is an excellent opportunity for a commercially minded and solution-focused individual who thrives in a fast-paced environment, is confident leading client relationships, and has the ability to navigate challenging conversations with professionalism.
The Role:
You will act as the key liaison between clients and project delivery teams across a range of passive fire protection works including fire doors, fire stopping, fire dampers, and ventilation/smoke extract systems.
Key Responsibilities:
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Lead on client engagement and satisfaction, ensuring consistent communication throughout project lifecycles (60–70% of the role is client-focused)
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Working alongside Project Managers to manage multiple accounts, ensuring delivery is on time, on budget, and compliant with all relevant standards
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Be the first point of contact for clients throughout project delivery, identifying and resolving potential issues early
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Develop and implement action plans for any escalated issues, ensuring the project team is aligned on next steps
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Working with Project Managers to provide regular internal and external reporting on project progress, risks, and opportunities
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Front difficult conversations with confidence and empathy, maintaining trust and professionalism
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Identify opportunities to upsell additional services and extend existing contracts
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Engage in business development activity, identifying and converting new client opportunities to support company growth
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Collaborate closely with operations, commercial, and compliance teams to ensure a joined-up approach to service delivery
About You:
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Proven experience in account or client management roles within the passive fire, wider fire protection, or construction/FM sector
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Knowledge of passive fire protection systems (e.g. fire doors, fire stopping, fire dampers, smoke control) is highly desirable
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Solutions-oriented mindset with excellent problem-solving skills
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Strong communicator, able to manage multiple stakeholders and competing priorities
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Confident leading client conversations, both strategic and challenging, with clarity and empathy
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Commercially astute with a good understanding of contract management and service delivery KPIs
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Able to work independently but also as part of a high-performing and visible team
Ready to join a forward-thinking company where your client management skills will truly make an impact?
Apply today or contact us for a confidential discussion about the opportunityBefore You Apply
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