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Account Manager

Job Posted: 15 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Leeds

Expire in: 13 days

Job Description

Account Manager 

Account Manager - Facilities Management (TFM) 
Location: Leeds (Hybrid – 1 day per week in the office)
 Salary: Up to £45,000 per annum
 Contract: Full-time, permanent

 Overview 
An established Facilities Management business is seeking an experienced Account Manager to manage and grow a portfolio of Total Facilities Management (TFM) contracts. Based in Leeds with hybrid working, this role focuses on client relationship management, service performance, and account growth across hard and soft FM services.
 This is an excellent opportunity for a commercially aware Account Manager with experience in Facilities Management or construction-related contracts who is confident managing client relationships and identifying opportunities to expand service delivery.
 
Key Responsibilities 
Client Relationship Management
  
Act as the primary point of contact for clients across assigned TFM contracts 
Build and maintain strong, long-term client relationships 
Lead regular client meetings, reviews, and performance discussions 
Manage client expectations and handle escalations professionally  Account Management & Growth
  
Ensure contracts are delivered in line with KPIs, SLAs, and contractual obligations 
Identify opportunities for contract growth, variations, and additional services 
Support retention through proactive account management and service improvement 
Work closely with operations teams to drive performance and value  Operational & Commercial Support
  
Oversee service delivery across hard and soft FM disciplines 
Support mobilisation of new contracts and services 
Monitor financial performance, including budgets and cost control 
Contribute to reporting, forecasts, and account reviews  Stakeholder Collaboration
  
Work closely with helpdesk, engineering, and supply chain partners 
Liaise with internal management to support operational and commercial objectives 
Coordinate with subcontractors where required  Skills & Experience  
Proven experience as an Account Manager within Facilities Management or a construction-related environment 
Strong understanding of Total Facilities Management (TFM) contracts 
Experience managing client relationships and growing accounts 
Commercially minded with a focus on service delivery and retention 
Excellent communication, organisation, and stakeholder management skills 
Comfortable working in a hybrid role with 1 day per week in Leeds  What’s On Offer  
Salary up to £45,000 depending on experience 
Hybrid working model (1 day per week in Leeds) 
Opportunity to manage and grow key FM client accounts 
Stable, supportive FM business with long-term contracts 
Career progression within a growing Facilities Management organisation  #eng1

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