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Account Manager

Job Posted: 17 days ago

Salary: £ 27,000 - 29,000 / Annum
Job Type: Permanent
Location: M1, Manchester, Greater Manchester

Expire in: 11 days

Job Description

Account Manager

We have several fantastic opportunities for Account Manager with a minimum of 12 months experience driving client retention and renewals with a consultative sales style.

Salary: £28k–£29k

Realistic commission (first year): £5,000–£10,000

Position:

Own client retention, delivery satisfaction and commercial growth for a portfolio of clients — act as the main point of contact and the bridge between clients and delivery teams.

Key responsibilities:

  * Build strong, trusted relationships with client stakeholders; be the day-to-day contact.

  * Drive client retention and renewals; own renewal conversations and commercial outcomes.

  * Deliver regular performance reviews and reporting that show value and next steps.

  * Identify expansion opportunities and work with Sales/Delivery to upsell where appropriate.

  * Coordinate delivery and data teams to ensure meetings booked meet client expectations.

  * Maintain immaculate account records in Salesforce; produce account plans and roadmaps.

  * Proactively solve issues and manage escalations to a timely resolution.

Who we’re looking for:

Culture fit

  * Warm, dependable and collaborative — gets on with people and makes them feel confident in your ownership.

  * Invested in clients and the team; willing to roll up sleeves and help improve delivery where needed.

Style of selling

  * Consultative and outcome-led: emotional selling that uncovers pain, desired outcomes and the commercial impact of solving a problem.

  * Confident running strategic conversations and translating metrics into stories that compel renewals and upsell.

Experience & skills

  * 12 months’ + experience in B2B sales/account management, sales or 360 recruitment.

  * Strong commercial mindset — able to read metrics, tell a story and make recommendations.

  * Comfortable owning retention targets and running renewal conversations.

  * Excellent communicator and organiser; confident running client review meetings.

  * Experience with Salesforce and basic data/analysis skills preferred.

  * Empathetic, proactive and solutions-oriented.

KPIs / success measures

  * Client retention rate and renewal %.

  * Account revenue growth / upsell value.

  * NPS / client satisfaction scores and delivery quality metrics.

  * Timeliness and quality of client reporting and account plans.

Progression & training

  * AM → Senior AM progression based on retention performance, account growth, client feedback and leadership behaviours.

  * We provide coaching, sales & account management training and time for strategic account work.

Benefits

  * Competitive salary within the stated range and the realistic commission above (£5k–£10k first year).

  * Uncapped commission

  * Standard benefits (wellbeing support, training, flexible leave).

  * Clear ownership, visible impact and a supportive, informal team culture

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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