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Account Manager

Job Posted: 21 days ago

Salary: £ 45,000 - 45,000 / Annum
Job Type: Permanent
Location: East Kilbride, South Lanarkshire

Expire in: 7 days

Job Description

Account Manager, £45,000, Permanent Opportunity
Benefits:
  * Competitive salary, depending on experience.
  * Company vehicle or car allowance, mobile phone and laptop provided.
  * Ongoing training, career progression, and long-term opportunities within a growing organisation.
  * Pension scheme and a supportive management team committed to your success.
Key Responsibilities:
  * Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships.
  * Conduct regular client meetings and service reviews to ensure contractual expectations are met.
  * Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times.
  * Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service.
  * Prepare monthly performance reports, review service trends, and recommend operational improvements.
  * Monitor contract performance, support invoice queries, identify additional business opportunities, and contribute to contract renewals and account growth.
  * Collaborate with operational, technical, planning, commercial, and engineering teams to ensure efficient service delivery across all accounts.
Experience & Requirements:
  * Previous experience in an Account Manager, Contract Manager, or Client Relationship role.
  * Background within Facilities Management, Building Maintenance, Property Services, Construction, Engineering, Housing Maintenance, or a similar industry.
  * Experience managing service contracts, KPIs, SLAs, planned and reactive maintenance, and client reporting.
  * Strong communication and relationship-building skills with a customer-focused approach.
  * Highly organised with the ability to manage multiple priorities and meet deadlines.
  * Commercially aware with experience monitoring quotations, Work in Progress, and contract performance.
  * Proficient IT skills, with experience using CAFM systems (JobLogic experience would be advantageous).
  * Full UK Driving Licence required

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