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Account Manager

Job Posted: 5 days ago

Salary: £ 37,500 - 40,000 / Annum
Job Type: Permanent
Location: Cardiff, South Glamorgan

Expire in: 23 days

Job Description

Role: Accounts Manager

Salary: £37500 - £40000 per annum depends on experience

Location: Cardiff

Role Description

The Account Manager role is a full-time, on-site position based in Cardiff. In this role, the Account Manager will manage day-to-day relationships with key clients, acting as the primary point of contact for service delivery and performance queries. Responsibilities include overseeing contract execution, coordinating with operational teams, monitoring service quality against agreed KPIs, and preparing regular reports on performance and customer satisfaction. The Account Manager will handle issue resolution, identify opportunities to enhance service and value, and support renewal and growth of accounts. This position also involves collaborating with internal stakeholders, participating in client meetings, and ensuring that all activities align with company standards and regulatory requirements.

Qualifications

  * Demonstrated experience in account management, client service, or customer success, ideally within a facilities, services, or B2B environment.

  * Strong communication and interpersonal skills, with the ability to build trusting relationships and manage expectations with multiple stakeholders.

  * Proficiency in organizing workloads, prioritizing tasks, and managing time effectively in a fast-paced, service-led environment.

  * Solid analytical and problem-solving abilities, including experience with reporting, KPI tracking, and data-driven decision-making.

  * Comfort with using standard business software (e.g., MS Office, CRM tools) and producing clear written documentation and presentations.

  * Ability to work collaboratively with operations teams on-site, demonstrating leadership, accountability, and a focus on service quality.

  * Previous experience in the UK or Irish service sectors and knowledge of relevant compliance or health and safety standards is beneficial.

  * Relevant professional qualification or equivalent practical experience in business, management, or a related field is desirable

Before You Apply

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Looking for your next career move? Join a top company hiring Account Manager job near me in Cardiff, South Glamorgan! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!