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Account Manager
Job Posted: 5 hours ago
Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: PE9, Stamford, Lincolnshire
Expire in: a month
Job Description
Account Manager
Location: Stamford
Salary £30000 - £40000
Hours : Monday - Friday - 08:45 - 17:30 ( Full time - Office based )
* Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
* Be the first point of contact for customer queries, service issues and work to resolve promptly and professionally, via telephony and LifeChat.
* Liaise daily with the IT operations team to ensure seamless processing and service delivery.
* Support higher management with account insights, preparing reports, and contributing to client growth strategies.
* Maintain accurate records of client communications.
* Proactively identify opportunities for upselling or cross-selling.
* Handle a high volume of administrative and system-based tasks with attention to detail.
* Continuously look for ways to improve internal processes.
Essential Attributes:
* Proven experience in customer service, account management, or an internal sales role (B2B environment preferred)
* Strong organisational skills and the ability to juggle multiple tasks in a fast-paced setting.
* Excellent communication skills, both written and verbal.
* Tech-savvy with a good grasp of administrative systems and CRM tools.
* A proactive problem-solver with a can-do attitude.
* Team player who thrives on collaboration but can also work independentlyBefore You Apply
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