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Account Manager
Job Posted: 19 hours ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Eastbourne
Expire in: a month
Job Description
Account Manager
Are you passionate about delivering outstanding customer service and resolving complex issues? This is a fantastic opportunity to join a forward-thinking organisation that partners with some of the UK’s leading household names in investigations, collections, and legal services.
Salary & Benefits
Competitive base salary plus uncapped bonus potential
Company pension scheme
Increased annual leave after one year of service
Regular staff fun days and wellness initiatives
Employee discounts & free/discounted food
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
About the role
As an Account Manager, you’ll be the first point of contact for clients’ customers, supporting those facing financial difficulties and helping to resolve disputes in line with FCA and FOS guidelines. If you’re motivated, customer-focused, and looking to develop your career in a professional and supportive environment, this could be the role for you. Day-to-day responsibilities will include:
Acting as the main point of contact for customers, providing professional advice and support
Managing client accounts and handling inbound/outbound calls (20–50 per day)
Assisting customers with financial difficulties and setting up repayment solutions
Following up on missed payments and resetting Direct Debits where required
Preparing and referring cases for legal action, including compiling case bundles
Carrying out general administrative tasks such as photocopying and scanningSkills & Experience
We’d love to hear from you if you can demonstrate:
Proven experience in a customer service, account management, or collection’s role
Knowledge or experience of FCA and FOS frameworks (highly desirable)
Excellent communication skills, both written and verbal
Strong problem-solving ability with a customer-first approach
Confidence handling high-volume calls and managing multiple priorities
IT proficiency, including Microsoft Office (Excel essential) and CRM systems
A proactive, adaptable attitude with the ability to work in a fast-paced environment
Legal understanding or a Law/Insurance qualification (desirable, not essential)
How to apply:
If you are interested,please apply with your CV.
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