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Account Manager
Job Posted: 10 days ago
Salary: £ 32,000 - 37,000 / Annum
Job Type: Permanent
Location: Navenby, Lincolnshire
Expire in: 17 days
Job Description
Account Manager - Navenby - 32/37k
ALH Recruitment are looking to recruit an experienced Account Manager with immediate effect for our industry leading client based close to Navenby, in Lincolnshire.
Role Purpose - Manage Key Account customers, ensuring quality customer service is delivered whilst protecting the interest of our client.
Main Duties:
* To abide by & promote health & safety, ensuring all approved policies & processes are followed.
COMMUNICATIONS
* Provide work trackers to show what is happening with all interactions. Listing out Quotes, PPMs, WIP and completed works.
* To be used by the KAM to keep on top and chase all works through to completion. Interacting with operations to ensure works down to KPIs and due dates
* Chase through quoted works to either obtain orders or rejections (making note of the reason for rejection
* Provide quick responses to any chase ups or queries.
* Be single point of contact building the trust with the client.
PROTEAN
* Ensure all contracts for maintenance are correct on the system.
* Correct pricing, Correct maintenance regimes and done on time.
* All works in progress have notes on the job to show what actions are needed/ have been taken.
* All sites and equipment recorded onto Protean correctly.
GROWING THE BUSINESS
* Ensuring that we are making clients aware of all products we can service and trying to expand into these areas
* If it is an FM account trying to expand into other “customers” they have on their books
* Assisting with budgeting for future spend with the account.
* To abide by & promote health & safety, ensuring all approved policies & processes are followed.
REPORTS
* Provide management reports on the account.
* Volumes of work trends
* KIP / SLA performance stats
* “sick” equipment – where things have had >3 calls in any one month – bringing it to the attention of Head of Key Accounts for further investigation
* Profit margins
PORTALS – IF CLIENT HAS THEM
* Monitoring them to ensure the wider teams are using correctly.
* Fully understanding how they work and how the client uses them
REVENUE
* Maximizing revenue where possible increasing spend with us.
* Ensuring all orders that come into the business are actioned efficiently and that they are on track with regards to quoted lead times.
MEETINGS
* Arranging and attending all performances meetings with the client
* Monthly meetings with head of key accounts to go through
All performances and Project future spend.
If you have strong Customer Service and Account Management skills, and feel you have what it takes to be a success in this position, please apply belowBefore You Apply
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