Hiring Now: Account Manager Team Leader Near You – Apply Today!
Your Next Account Manager Team Leader Job Starts Here – Apply Now!
Account Manager Team Leader
Job Posted: 16 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
THE OPPORTUNITY
This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation With an unrivalled track record of incredibly strong year on year growth of its subscription model business, the business supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. They have been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for in the Health & Social Care sector.
The Role
We are looking for a Team leader to manage the Relationship Executives, each RE is responsible for their own portfolio, developing and nurturing their accounts, duties involve day to day management of their portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client and negotiating renewal pricing. The Team Leader will need to have experience managing a team in an Account Manager / Sales / Retentions / Renewals environment. You will be coaching, monitoring SLA's and performance, supporting on client and broker renewal meetings and all associated HR. This is a fast paced environment, working with a strong and successful team as such you will need to be used to multi tasking whilst bringing high energy, approachability and positivity!
DAY TO DAY RESPONSIBILITIES
1. To monitor, mentor and motivate the team to ensure that they are supported in their role and performing to the best of their ability
2. Setting clear performance targets for individuals
3. Maintaining a structured day throughout the department
4. Conduct a minimum of 3-5 quality checks and coaching sessions per person on each core process weekly to ensure a timely renewal & retention process
5. Ensuring all work in the Relationship Executive Team is carried out within the relevant SLAs, including all emails being responded to within 24 hours and actions completed
6. Providing leadership and support to all stakeholders, ensuring we are working in collaboration for all ad hoc and project requests
7. Ensure any need for training and development is highlighted to the Associate Director of Retention & Client Experience
8. Conduct Monthly 1 to 1s to ensure the team is fully supported, kept up to date with any changes and to help monitor the status of their portfolios
9. Exploring and driving deliverables to improve efficiencies and processes, whilst managing and implementing change effectively
10. To support on request with client & broker meetings to discuss their renewals, upsell opportunities and ensure we are achieving our business KPIs for retention
11. To problem solve and successfully overcome client retention challenges
12. To drive upgrades and upsell opportunities throughout team
WHAT YOU BRING TO THE TEAM
1. Energy, commitment and drive with dedication to the role, willingness to show flexibility when required, showcasing enthusiasm for the role and company development
2. Commerciality and the ability to apply knowledge in a practical, commercial manner
3. The ability to communicate clearly and concisely, varying communication style depending upon the audience
4. Multi-task oriented - can accomplish objectives effectively within timeframe given while ensuring communication is maintained with all stakeholders and clients
5. A proven track record of working toward and achieving set targets and KPIs including daily and monthly SLAs
6. Microsoft Office software experience with Word and PowerPoint experience
Benefits
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Free On-site Gym
Company incentives, access to discount schemes
50246LF
INDMANJBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Account Manager Team Leader job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).