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Account Manager- TFM
Job Posted: a day ago
Salary: £ 70,000 - 75,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: a month
Job Description
Account Manager – Facilities Management (Hard & Soft Services)
Location: West Midlands
Salary: Competitive + Car Allowance + Bonus + Benefits
We’re seeking an experienced Account Manager to oversee a prestigious, high-profile visitor attraction in the West Midlands. This role offers full P&L responsibility and the opportunity to lead both hard and soft FM services within a vibrant, customer-focused environment.
As the key client interface, you’ll ensure exceptional service delivery across all building, maintenance, and support functions — while driving performance, innovation, and commercial success.
Key Responsibilities:
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Oversee the delivery of both hard and soft FM services, ensuring full contractual and statutory compliance
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Manage budgets and P&L, driving cost efficiency and value for money
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Lead and develop on-site teams, fostering a culture of service excellence and safety
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Build strong client relationships, acting as the main point of contact for all operational and commercial matters
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Manage subcontractor performance and ensure service quality through KPIs and SLAs
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Identify opportunities for continuous improvement and sustainability initiatives
About You:
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Proven experience in Facilities Management (client or service provider side)
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Strong background in managing hard and soft services within a complex, public-facing environment
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Excellent financial acumen with full P&L responsibility
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Confident communicator with strong leadership and stakeholder management skills
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A proactive problem-solver who thrives in fast-paced, dynamic settings
What’s on Offer:
A fantastic opportunity to manage a flagship site with a trusted FM provider that values autonomy, innovation, and professional growthBefore You Apply
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