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Admin Sales assistant

Job Posted: 22 days ago

Salary: £ 22,000 - 29,333 / Annum
Job Type: Permanent
Location: Newhaven, East Sussex

Expire in: 6 days

Job Description

Job Title: Telephone Administrator / Customer Service Assistant

Location: Newhaven, East Sussex (Office Based)

Salary: £22,000 – £26,000 (Pro Rata, depending on experience)

Job Type: Part-Time / Full-Time

About the Company

STAAC Design & Build and Sussex Structural Engineers are growing companies specialising in residential design, engineering, and construction across Sussex, Surrey, and London.

We are known for our efficient, professional, and client-focused approach, combining multiple services under one roof.

The Role

We are looking for a Telephone Administrator / Customer Service Assistant to join our Newhaven office.

You will be the first point of contact for new enquiries, playing a key role in converting leads into booked consultations, while also supporting the team with general administration.

This is an ideal role for someone who is organised, confident on the phone, and enjoys speaking with people.

Key Responsibilities

  * Answering incoming calls and handling customer enquiries

  * Qualifying leads and booking appointments (calls/site visits)

  * Responding to emails and managing general correspondence

  * Updating CRM systems and maintaining accurate records

  * Following up with enquiries and warm leads

  * Supporting the team with day-to-day administrative tasks

Requirements

  * Excellent telephone manner and communication skills

  * Strong organisational skills and attention to detail

  * Confident using email, Microsoft Office, and basic systems

  * Positive, proactive attitude

  * Ability to multitask in a fast-paced environment

Desirable (Not Essential)

  * Previous experience in administration, customer service, or sales

  * Experience in construction, property, or design sectors

What We Offer

  * Stable role within a growing company

  * Friendly and supportive office environment

  * Opportunity to develop into a sales or operations role

  * Training provided

Working Hours

Flexible – Part-time or full-time considered (office-based role)

Apply Now

If you are confident on the phone, organised, and looking to grow within a dynamic company, we would love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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