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Admin Support
Job Posted: an hour ago
Salary: £ 24,000 - 25,000 / Annum
Job Type: Permanent
Location: NE9, Low Fell & Chowdene, Gateshead
Expire in: a month
Job Description
Admin Support
Location: Office-based
Salary: £24,570 per annum
The Role
Branta Recruitment is seeking an organised and customer-focused Admin Support to join our client’s busy facilities support team. You will be the first point of contact for logging, allocating, and tracking maintenance and service requests across a portfolio of commercial clients.
Working as part of a close-knit office-based helpdesk team, you’ll ensure all planned preventative maintenance (PPM) and reactive jobs are processed efficiently, while providing outstanding customer service and administrative support.
Shift Pattern
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Monday – Friday: 8-hour shifts between 8:00 am – 8:00 pm
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Rotating shifts: 8-4, 9-5, 10-6, 11-7, 12-8
Key Responsibilities
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Logging calls and jobs into the helpdesk ERP system.
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Allocating work orders to the reactive engineering team.
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Placing product orders with approved suppliers.
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Managing the PPM schedule and ensuring reactive maintenance jobs are prioritised.
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Monitoring KPIs and SLAs to ensure timely job completion.
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Maintaining 100% compliance on client portals.
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Updating electronic asset registers (warranty details, equipment location, supplier information, replacements, disposals).
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Tracking job progress, ensuring engineer and service reports are completed.
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Handling front-line complaints, escalating to line managers as necessary.
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General administrative duties: filing, document distribution, spreadsheets, database maintenance, and generating ERP reports.
What We’re Looking For
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Strong communication and interpersonal skills with a professional telephone manner.
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Excellent time management and organisational abilities.
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Ability to work both independently and as part of a team.
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Proven customer service experience in a fast-paced environment.
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Good working knowledge of Microsoft Office (Excel, Word, Outlook).
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High attention to detail and strong data entry skills.
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Minimum of 4 GCSEs (A–C) including Maths and English.
Additional Information
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Our client’s portfolio includes sites housing vulnerable individuals, so a DBS check will be required.
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Full training on ERP systems and internal procedures will be provided.
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Health and safety awareness is essential, with adherence to company policies expected at all times.
Benefits
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Competitive salary of £24,570 per annum.
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Monday to Friday.
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Opportunity to work as part of a growing and supportive team in a busy office environment.
Apply online now or contact Astrid Camacho at Branta Recruitment for more informationBefore You Apply
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Looking for your next career move? Join a top company hiring Admin Support job near me in NE9, Low Fell & Chowdene, Gateshead! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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