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Administrator

Job Posted: 22 days ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Doncaster

Expire in: 6 days

Job Description

Administrator 

DN9, Doncaster 

8:30am – 5:00pm 

£28,000 - £30,000 DOE 

Looking for someone to start asap 

This role would be suitable for someone with a background in social housing repairs or planned works background. Also someone who has previously worked within a council, housing provider or contractor.

The role

You will play a key role in supporting the delivery of our refurbishment programmes by providing contract administration and call handling support. This will involve acting as a central point of contact, responding to enquiries and ensuring clear and professional communication with clients, tenants, and subcontractors.

You will be responsible for maintaining accurate and up-to-date records across both the client’s system and our in-house platform. This includes regularly updating job statuses, tracking progress and ensuring all information is recorded correctly to support reporting and operational efficiency.

In addition, you will support the coordination of administrative activities across the service. This will involve scheduling and confirming appointments with tenants and subcontractors, managing diaries and ensuring all parties are informed and prepared. 

Key Responsibilities

Provide administrative support to operational teams delivering planned works programmes
	
Manage and update job records, work orders and scheduling systems
	
Liaise with residents to arrange appointments and ensure access to properties
	
Handle inbound calls and queries, resolving issues in a professional and timely manner
	
Support supervisors, contract managers and resident liaison officers
	
Maintain accurate documentation for compliance and audit purposes
	
Monitor progress of works (e.g. kitchens, bathrooms, externals, damp & mould)
	
Assist with reporting, KPIs and performance tracking
	
Ensure excellent customer service aligned with social housing standards

Essential Experience

Previous experience in social housing repairs or planned maintenance
	
Strong understanding of housing works such as Kitchens & bathrooms / External works (roofing, windows, doors, etc.) / Damp & mould remediation
	
Experience working for one of the following - Local authority / council / Housing association / registered provider / Social housing contractor
	
Experience using scheduling or job management systems (e.g. repairs systems)
	
Strong administrative and organisational skills
	
Excellent communication skills 

EMA25

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