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Administrator

Job Posted: 10 days ago

Salary: £ 16 - 16.5 / Hour
Job Type: Temporary
Location: WR5, Whittington, Worcestershire

Expire in: 18 days

Job Description

We are currently looking for an Administrator to work in a busy office environment in the construction sector

This is a temporary contract for 4-6 months

Hours of work are 8.30am-4.30pm

The role is to provide efficient administrative support to the Customer Care team, ensuring homeowners of new build properties receive a high standard of service. The role involves coordinating customer queries, managing records, and supporting the resolution of post-completion issues in a timely and professional manner.

Key Responsibilities

  * Act as the first point of contact for customer enquiries via phone, email, and online systems.

  * Log and manage customer service requests, defects, and complaints accurately within internal systems.

  * Coordinate with site teams, contractors, and suppliers to schedule inspections and remedial works.

  * Monitor progress of reported issues and ensure timely follow-up and resolution.

  * Maintain accurate and up-to-date customer records and property information.

  * Prepare and issue correspondence, reports, and documentation as required.

  * Support the Customer Care Manager with administrative tasks, reporting, and data analysis.

  * Ensure compliance with company policies, procedures, and relevant warranty standards.

  * Assist with customer satisfaction surveys and feedback tracking.

  * Liaise with internal departments (e.g., construction, sales, and technical teams) to resolve customer issues efficiently.

Key Skills and Experience

  * Previous administrative experience, ideally within housing, construction, or property sectors.

  * Strong organisational skills with the ability to manage multiple tasks and priorities.

  * Excellent communication and customer service skills.

  * High attention to detail and accuracy in data entry and record-keeping.

  * Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems.

  * Ability to work under pressure and meet deadlines.

  * Problem-solving mindset with a proactive approach

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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