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Administrator
Job Posted: a day ago
Salary: £ 28,000 - 34,000 / Annum
Job Type: Permanent
Location: Reading, Berkshire
Expire in: a month
Job Description
Job Specification
Customer Service and Compliance Administrator – Reading
£28,000 – £34,000 per annum
In this key role, you will work as a customer service and administrative support to the compliance team, helping the business maintain its high standards and meet its legal and regulatory obligations. You will play a vital role in ensuring smooth complaint handling and supporting professional standards across the firm.
Company Benefits:
* Private healthcare
* Bonus scheme
* Competitive pension scheme
Key Responsibilities:
* Manage and respond to formal client complaints in line with company policy
* Liaise with internal teams to investigate issues and draft responses
* Handle escalated complaints to regulators (Legal Ombudsman, SRA, ICO, etc.)
* Maintain complaints and data breach registers
* Support and guide staff on client care, data protection, and compliance matters
* Monitor regulatory policy updates and ensure internal processes stay compliant
* Manage and investigate data breaches in accordance with internal policy
* Review and manage Client Due Diligence (CDD) risk assessments
* Handle Suspicious Activity Reports (SARs) and determine risk levels
* Maintain and update all key compliance registers, including:
* Complaints, AML/CTF, Data, Conflicts, Gifts, Undertakings, File Reviews, Claims, Sanctions
Experience and Skills Requirements:
* Previous experience in a compliance, risk, or governance role in a regulated or professional environment.
* Understanding of complaint handling, compliance and regulatory frameworks.
* Excellent attention to detail and analytical skills.
* Confident communication and interpersonal skills.
* Ability to work effectively both independently and within a team.
* Proficiency in Microsoft Office and relevant systems.
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