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Adult & Paediatric Administrator/Crisis Worker- Nottingham
Job Posted: 12 days ago
Salary: £ 12.75 - 12.75 / Hour
Job Type: Permanent
Location: Nottinghamshire
Expire in: 16 days
Job Description
Make a difference where it matters most
At Mountain Healthcare we provide specialist healthcare and forensic services to some of the most vulnerable people in society. Our dedicated teams deliver expert medical care, forensic examinations and compassionate support to individuals who have experienced sexual assault or abuse, ensuring dignity, safety and the highest standards of care.
We are looking for a detail-driven, organised and compassionate individual to join our Sexual Assault Referral Centre (SARC) as an Adult & Paediatric Administrator / Crisis Worker. This is primarily an administrative role, keeping our service running smoothly behind the scenes while also providing vital support to patients and families during sensitive moments. You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.
About the Role• Manage patient records and administrative processes in line with data protection and safeguarding standards
• Handle incoming calls, emails and referrals with professionalism and empathy
• Coordinate appointments and liaise with police, medical staff and partner agencies
• Order and manage stock and equipment to ensure smooth service delivery
• Support ISO 15189 and UKAS accreditation processes through accurate record keeping
• Provide a welcoming environment for patients and families, assisting clinicians during examinations when required
You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities. This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes. Flexible working, including part-time and job share, will be considered.
BenefitsCompany benefit
Enhanced sickness pay scheme
Enhanced Maternity Pay after 1 year's service
Enhanced Neonatal/Adoption Pay after 1 year's service
Well-being programme
Advanced rota planning for better work-life balance
6 weeks annual leave
Pension Scheme
Life Assurance
Apprenticeships
Employee Assistant Programme
Long Service/Team of the Month Awards
A range of accredited and CPD training courses and masterclasses
Funding for higher education courses after one years’ service
Requirements
Essential
• GCSE English and Maths at Grade C/4 or equivalent
• Minimum 12 months’ experience in an administrative role
• Knowledge of the health, police or public sector environment
• Strong organisational skills and ability to work in a multi-agency setting
• Good interpersonal skills
• IT literate with experience using Word, Excel and Teams
• Understanding of safeguarding
Desirable
• Educated to A Level or NVQ 3
• Experience working with children or young people, either directly or with partner servicesBefore You Apply
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