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After Sales Executive

Job Posted: 22 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Marlow

Expire in: 5 days

Job Description

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency. 

Key Responsibilities:
  
Provide high-quality technical support to customers, aiming for first-time resolution of enquiries 
Build and maintain strong relationships with service agents, dealers, and internal stakeholders 
Take ownership of customer interactions from enquiry through to resolution 
Authorise product collections and arrange warranty repairs when required 
Identify opportunities to improve efficiency and contribute to operational excellence    
 Skills & Experience:
  
1–2 years’ experience in an after-sales, technical support, or customer support environment 
Excellent interpersonal and communication skills with the ability to engage at all levels 
Strong written and verbal communication skills, particularly when handling customer queries or complaints 
Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations 
Professional and empathetic approach to problem solving  Personal Attributes:
  
Self-motivated, enthusiastic, and customer-focused 
Highly organised with strong attention to detail 
Adaptable and able to manage changing priorities 
Committed to continuous learning and personal development   Benefits:
  
25 days holiday + bank holidays
 
Private Medical & Dental Insurance
 
Group Life Assurance Benefits
 
Annual Gym Allowance
 
Discounted products

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Looking for your next career move? Join a top company hiring After Sales Executive job near me in Marlow! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!