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Aftersales administrator

Job Posted: 15 days ago

Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent
Location: Huntingdon

Expire in: 13 days

Job Description

Job Title: Aftersales Administrator

 Location: Huntingdon

 Salary: £25,000 - £30,000 depending on experience

 Hours: Mon – Fri – 8.30am – 5pm

Due to continued growth, my client is looking to recruit an organised and customer-focused Aftersales Administrator to join their team in Huntingdon.

 This is an excellent opportunity for someone with strong customer service and administration experience who enjoys problem-solving, coordinating multiple tasks, and delivering an exceptional customer experience.

The Role

 As Aftersales Administrator, you will play a key role in supporting customers throughout the aftersales process, ensuring enquiries and service issues are managed efficiently from start to finish.

Key Responsibilities

Acting as the first point of contact for customer aftersales enquiries
Logging, tracking and managing cases through to resolution
Coordinating service visits, remedial works and engineer appointments
Liaising with customers to provide updates and manage expectations
Working closely with operational, technical and installation teams to resolve issues
Maintaining accurate records, reports and customer correspondence
Ordering replacement parts and coordinating deliveries
Monitoring outstanding cases and ensuring timely completion
Producing reports and updates for management
Supporting continuous improvement of aftersales processes and customer satisfaction 

 About You

 To be successful in this role, you will have:

Previous experience in a customer service, customer care, aftersales or administrative role
Excellent written and verbal communication skills
Strong organisational and time management abilities
The ability to prioritise and manage multiple tasks simultaneously
High levels of accuracy and attention to detail
Good Microsoft Office skills, including Outlook, Word and Excel
A positive, professional and customer-focused approachDesirable Experience

Experience within construction, glazing, fenestration, manufacturing or home improvement sectors
Knowledge of windows, doors or related building products
Experience using CRM, ERP or project management systems
Ability to interpret technical drawings or specifications 

 What's in it for You?

Competitive salary
Company pension scheme
Ongoing training and development opportunities
Supportive and collaborative team environment
Long-term career progression opportunities within a growing business 

 If you're an organised administrator who enjoys providing excellent customer service and seeing issues through to resolution, we'd love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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