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Aftersales Advisor
Job Posted: 13 hours ago
Salary: £ 26,000 - 27,000 / Annum
Job Type: Permanent
Location: Southampton, Hampshire
Expire in: a month
Job Description
Location: Southampton, Hampshire
Type: Permanent / Full-Time
Salary: £26,000 - £35,000 OTE (Uncapped & Competitive)
Join a Leading Automotive Retailer
We are currently recruiting for an experienced and customer-focused Aftersales Advisor to join a successful dealership based in Southampton. This is an exciting opportunity to become part of a well-established automotive group operating across the South and South-West, representing some of the industry's most respected vehicle brands.
The business prides itself on delivering a high standard of customer care, operational excellence, and long-term career development opportunities.
What You'll Be Doing
As an Aftersales Advisor, you'll play a crucial role in ensuring seamless communication between customers, the parts department, and technicians. Your focus will be on delivering exceptional service, maximising workshop efficiency, and identifying opportunities to upsell additional products and services.
Your day-to-day responsibilities will include:
Greeting customers and understanding their service or repair needs.
Advising on timescales and costs to manage expectations effectively.
Selling the benefits of the dealership's products and services.
Handling parts enquiries, orders, and stock with accuracy and care.
Coordinating workshop schedules and ensuring timely completion of work.
Providing progress updates to customers, including any changes in scope or cost.
Managing warranty claims in line with manufacturer guidelines.
Supporting the wider dealership team to uphold a high level of customer satisfaction.What We're Looking For
Confident and professional communicator with a passion for customer service.
Strong organisation skills and the ability to manage multiple priorities.
Familiarity with Microsoft Office and dealership management systems.
Detail-oriented and committed to accuracy and quality.
A proactive attitude with a drive to deliver results.What's On Offer
Comprehensive onboarding and training.
30 days holiday (including bank holidays), with additional days for long service.
Day off on your birthday.
Discounts on vehicle servicing, MOTs, and parts.
Life assurance and pension contribution scheme.
Employee support through a dedicated assistance programme.
Recommend-a-friend and customer referral incentives.
Development opportunities and potential for career progression.
Toolbox insurance (role dependent).Hours of Work:
Monday to Friday - 08:00 to 18:00 (with 1-hour lunch break)
Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer, and all applications will be assessed solely on merit.
INDAUTBefore You Apply
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Looking for your next career move? Join a top company hiring Aftersales Advisor job near me in Southampton, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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