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Aftersales Advisor - Leicester

Job Posted: 14 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Hinckley

Expire in: 13 days

Job Description

We are looking for a motivated and customer-focused Aftersales Advisor to join a dynamic team within a specialist automotive business. This is an exciting opportunity for someone passionate about delivering exceptional customer service while working with a range of high-performance and prestige vehicles.
 
 As an Aftersales Advisor, you will be the key point of contact for customers after their purchase, ensuring a seamless ownership experience. You will coordinate service bookings, handle enquiries, and build strong, lasting relationships with customers.
 
 Key responsibilities will include:
Act as the primary contact for all aftersales enquiries via phone, email, and in person
Manage service bookings, repairs, and maintenance schedules
Liaise with workshop technicians to ensure timely and high-quality work completion
Provide clear updates and explanations to customers regarding work carried out
Upsell additional services and products where appropriate
Handle customer concerns professionally and resolve issues efficiently
Maintain accurate records using internal systems
Deliver an outstanding customer experience at every touchpoint
 What We’re Looking For
 
 The successful candidate will have:
Previous experience in an aftersales, service advisor, or customer service role (automotive preferred)
Strong communication and interpersonal skills
Highly organised with the ability to manage multiple tasks
Confident using computer systems and CRM platforms
Full UK driving licence preferred
 What’s On Offer
Opportunity to work with high-end and specialist vehicles
Supportive and professional working environment
Career development and progression opportunities
Employee benefits package
 
 Email:                  (url removed)
 Phone:                (phone number removed)

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