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Aftersales Manager - Hamm
Job Posted: 13 hours ago
Salary: £ 65,000 - 75,000 / Annum
Job Type: Permanent
Location: Hamm
Expire in: a month
Job Description
Aftersales Manager - Hamm - Heavy Plant/Construction Machinery
We are exclusively working with LiuGong Europe who are growing rapidly and we’re looking for a highly organized and experienced Aftersales Manager to lead our aftersales service operations in Germany. This position plays a critical role in maintaining customer satisfaction, developing dealer service capabilities, and supporting field operations.
Your Responsibilities
Manage and improve the after-sales service strategy in Germany
Provide technical support and guidance to dealers and field service technicians
Monitor and improve service KPIs, such as response time, resolution rate, and uptime
Train dealer service teams on diagnostics, repairs, and LiuGong systems
Coordinate warranty processes, claim approvals, and follow-up resolutions
Work closely with the European Parts, Product Support, and Technical teams
Visit dealers and key accounts to assess service quality and provide hands-on support
Drive continuous improvement in customer satisfaction and service efficiency
Your Profile
Proven experience & track record in service management or technical support, ideally in construction equipment, heavy machinery, or automotive
Strong understanding of hydraulics, electronics, and diagnostics systems
Background with OEMs or major service providers (e.g., Caterpillar, Komatsu, Doosan, Volvo CE, JCB, etc.)
Fluent in German, with solid English
Proactive, detail-oriented, and customer-focused
Willingness to travel regularly across Germany and occasionally to HQ (Hamburg)
What We Offer
Competitive gross salary: €65,000 – €75,000, depending on experience
Performance-based annual bonus
Company vehicle (with fuel card)
Laptop, phone, and tools provided
Full expense coverage for business travel
Health insurance and pension support (German social package)
Training opportunities and growth in a global businessBefore You Apply
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