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Aftersales Manager
Job Posted: 4 days ago
Salary: £ 50,000 - 85,000 / Annum
Job Type: Permanent
Location: NR5, Queen's Hills, Norfolk
Expire in: 24 days
Job Description
Aftersales Manager
£50,000 Basic Salary | £85,000 OTE
Permanent | Full Time
Monday to Friday | 08:00am – 6:00pm | No Weekend Work
Our client is looking to recruit an experienced Aftersales Manager to take responsibility for a large and established Aftersales operation.
This is an excellent opportunity for an experienced Aftersales Manager who has spent at least two years in a similar leadership role and is confident managing a sizeable team, driving departmental performance and maintaining high levels of customer satisfaction.
You will be responsible for a team of approximately 35 staff, with a strong focus on leadership, productivity, profitability and the overall performance of the Aftersales department.
Duties & Responsibilities
* Lead and manage an Aftersales team of approximately 35 employees.
* Take overall responsibility for the day-to-day operation of the department.
* Drive departmental performance, productivity and profitability.
* Monitor and manage key performance indicators and financial targets.
* Coach, motivate and develop team members to maximise individual and departmental performance.
* Ensure consistently high levels of customer satisfaction.
* Identify opportunities to improve processes, efficiency and workshop performance.
* Work closely with senior management to achieve wider business objectives.
* Ensure all operational, compliance and health & safety standards are maintained.
* Deal confidently with customer escalations and resolve issues effectively.
Your Background & Skills
* Minimum of 2 years' experience in a similar Aftersales Management role.
* Proven experience managing a sizeable automotive Aftersales team.
* Strong leadership and people-management skills.
* Commercially focused with a proven ability to drive departmental performance.
* Excellent understanding of Aftersales operations, KPIs and profitability.
* Strong communication and organisational skills.
* Ability to motivate and develop a large team.
* Customer-focused with a professional and proactive approach.
What's on Offer?
* £50,000 Basic Salary
* £85,000 OTE
* Monday to Friday, 08:00am – 6:00pm
* No weekend work
* Responsibility for a team of approximately 35 staff.
* Excellent opportunity to take ownership of a large Aftersales operation.
* Genuine long-term career development opportunities.
If you're an experienced Aftersales Manager with the leadership experience to manage a large team and are looking for a Monday-to-Friday management opportunity, we'd love to hear from you.
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