Expire in: a month
ROLE: Head of Aftersales – Automotive
SALARY: £50,000 + Bonus + Company Car
LOCATION: Hinckley (office based)
THE COMPANY:
Red Rock is working in partnership with a leading and fast-growing used car dealership group who is seeking a highly experienced Head of Aftersales to lead its Aftersales, Warranty, and Customer Service operations at its head office in Hinckley.
Known for delivering a high-quality customer experience and operating at scale, this is an excellent opportunity to join a dynamic automotive business in a pivotal leadership role. The successful candidate will be instrumental in driving operational performance, cost efficiency, and customer satisfaction across the aftersales function.
BENEFITS:
* Basic salary of £50,000 per annum
* Performance-related bonus scheme
* Company car included
* Senior leadership role with strategic influence
* Fast-paced, forward-thinking automotive environment
* Career development opportunities
WORKING HOURS:
* 42.5 hours per week
* Monday to Friday
DUTIES:
* Lead and manage the full aftersales department with a focus on operational excellence
* Monitor and control warranty spend, implementing cost-effective strategies
* Identify and drive continuous process improvements
* Oversee customer service delivery and post-sale support
* Collaborate with internal departments to ensure a seamless ownership journey
* Motivate and develop the aftersales team to consistently achieve targets
THE CANDIDATE:
* Proven leadership experience within automotive aftersales
* Strong understanding of warranty procedures and customer satisfaction strategy
* Commercially aware with an analytical, proactive mindset
* Excellent communication, team management, and organisational skills
* Passionate about delivering an exceptional customer experience
* Strategic thinker with the ability to drive operational performance
Immediate interviews are available, so please do not delay in applying, should you be interested
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Looking for your next career move? Join a top company hiring Aftersales Manager job near me in LE10, Hinckley, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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