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Aftersales Support Technician
Job Posted: 4 days ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Bristol
Expire in: 24 days
Job Description
Aftersales Support Technician
Location: Bristol -Bradley Stoke, BS32
Salary: £28,000 per annum
Hours: 37.5 hours per week, Monday – Friday
Contract: Full-time, Permanent - Immediate Start
(Onsite role)
About the Role
Pertemps Technical are recruiting on behalf of our client for a Aftersales telephone Support Technician to join their busy service team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines.
This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities.
Key Responsibilities
Provide telephone and email support to customers, resolving technical queries and incidents
Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines
Process and manage spare parts requests, ensuring accuracy and timely delivery
Inspect, test, and analyse returned components, preparing detailed reports
Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable)
Prepare and update technical documentation for internal teams and customers
Collaborate with Sales, Quality, R&D, and Production to support issue resolution
Ensure compliance with data protection, health & safety, and ISO standardsWhat We’re Looking For
Understanding of basic electrical principles
Knowledge of electrical, mechanical, and hydraulic systems
Strong IT skills (MS Office, MD Dynamics; SAP advantageous)
Excellent communication skills, written and verbal
Organised and able to manage multiple tasks effectively
Problem-solving mindset with a continuous improvement approach
Team player with a proactive attitude
Appliance/technical support background essentialWhat’s on Offer
Bonus schemes of up to 5%
23–28 days holiday (plus Bank Holidays), increasing with length of service
Enhanced pension scheme
Free parking
Christmas shutdown
Employee Assistance Programme
Ongoing training, development, and career progression opportunities
Great team environment and high-quality facilitiesHow to Apply
If you are interested in this role, please click apply and attach your CV. For any queries please reach out to Pertemps technical on (phone number removed) option 3Before You Apply
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