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Allocations Advisor
Job Posted: 2 days ago
Salary: £ 21.84 - 21.84 / Hour
Job Type: Contract
Location: Marston Green
Expire in: 25 days
Job Description
Job Title – Housing Allocations Officer
Location – Chelmsley Wood, West Midlands
Contract – Temporary (Project-based, approx. 8–12 weeks)
Hours – Full-time
Salary – £21.84 LTD per hour
Role Summary –
We are currently recruiting on behalf of our client for a Housing Allocations Officer to support a specific project focused on the implementation of a new allocations policy. This role is primarily based in Chelmsley Wood, and the successful candidate will play a key part in contacting affected customers, updating and processing housing applications, and cleansing the housing register.
Key Responsibilities:
Contact residents affected by the upcoming allocations policy changes
Review, update, and process housing applications on the Abritas Allocations System
Cleanse and maintain accurate data on the housing register
Provide advice and support to applicants in line with Part 6 housing allocations
Handle difficult conversations and enquiries with professionalism and empathy
Ensure compliance with internal policies and procedures
Deliver a high standard of customer service and maintain attention to detailRequirements:
Proven experience in social housing, particularly in housing allocations (Part 6)
Knowledge of and experience using the Abritas Allocations System
Strong IT skills and attention to detail
Excellent customer service and communication abilities
Ability to manage sensitive conversations confidently and constructively
Understanding of policies, procedures, and best practices in allocationsIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on
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