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Allocations Officer
Job Posted: a day ago
Salary: £ 32,000 - 32,333 / Annum
Job Type: Contract
Location: Sevenoaks, Kent
Expire in: a month
Job Description
MMP Consultancy are looking to recruit an Allocations Officer on a Temporary basis, based in Kent.
Salary Equivalent: £32,333 Per Annum
Main Responsibilities:
Make the best use of homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation
Maximise income by minimising rent loss through effective management of empty homes and lettings processes.
Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
Reduce under occupancy in the clients homes.
Administer the decant process to support the delivery of required works and achieve customer satisfaction.
Work with their partners to ensure our Home Standard is met.
Build relationships with local authorities and other partners to assist with their homeless and other housing duties.
Provide clear and accurate information to customers taking into account their individual needs, so they receive a genuine and positive experience.
Continuously support the development and use of ICT to provide an efficient, modern and responsive service.
Undertake other duties as required for the level of the post.Requirements:
Current knowledge of housing allocations, mutual exchanges and decants
Experience of delivering a positive customer focused service.
Proven communications, interpersonal and written skills adaptable to all audiences.
Proven ability to take ownership of challenging messages and difficult conversations with customers, colleagues and stakeholders to successfully resolve their issues.
Proficiency in Microsoft office packages.
Confident in learning in-house bespoke systems.
Proven experience of being able to prioritise competing commitments and work accurately under pressure, whilst delivering excellent performance against agreed objectives.
Experience of interpreting and applying policy information
Ability to identify and make changes to improve performance
Ability to build and maintain positive relationships and collaborate with others to achieve outcomesBefore You Apply
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