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Allocations Officer
Job Posted: 4 days ago
Salary: £ 32,333 - 32,333 / Annum
Job Type: Permanent
Location: Sevenoaks
Expire in: 24 days
Job Description
Allocations Officer
Sevenoaks
Fixed Term
Full Time
Are you passionate about helping people into the right home? We’re recruiting an Allocations Officer for a Housing Association based in Sevenoaks on a 3-month fixed term secondment with hybrid working.
THE ROLE
This position is key to ensuring efficient home allocations, helping customers access the right properties, and supporting tenancy sustainability.
Make the best use of housing stock through allocations, mutual exchanges, transfers, decants, and under-occupation
Reduce rent loss by managing voids and lettings effectively
Support customers in understanding their tenancy responsibilities
Collaborate with partners to meet housing and homelessness needs
Manage decant processes to ensure customer satisfaction during works
Provide accurate, customer-focused advice and support
Help develop modern ICT processes for improved service deliveryTHE CANDIDATE
We're looking for a confident housing professional with experience in allocations and tenancy support.
Strong knowledge of housing allocations, mutual exchanges, and decants
Experience in customer service with a positive, solution-focused approach
Excellent communication and interpersonal skills across all audiences
Ability to manage complex cases and sensitive conversations professionally
Competent in Microsoft Office and confident using housing management systemsTHE CONTRACT
WORKING HOURS: 8:45am – 5:15pm Mon to Thurs, 8:45am – 4:45pm Fri
HYBRID: 2 days per week based in office
LENGTH OF CONTRACT: 3 Month Fixed Term, Covering Secondment, potential for extension
RATE: FTE Salary: £32,333. Hourly rate £16.80 PAYE
HOW TO APPLY
If interested in this role please apply using the link, or email (url removed) or call (phone number removed) and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidateBefore You Apply
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