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Amazon Connect Consulltant
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Contract
Location: West Midlands
Expire in: a month
Job Description
Job title: Amazon Connect Technical Consultant
Location: Coventry / 3 days onsite
Rates: Market / outside IR35
Our client seeks an experienced Amazon Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite.
Main responsbilities:
Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact centre operations including metrics and reporting
Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications
Strong understanding of contact centre metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization
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