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Appeals Handler
Job Posted: 25 days ago
Salary: £ 23,810 - 23,810 / Annum
Job Type: Permanent
Location: Denton
Expire in: 2 days
Job Description
Appeals Handler
Salary: £23,810 (reviewed on 1st April 2026)
Job Type: Full-time 37.5 hours, Permanent
Location: Manchester Hybrid
Due to continued growth, our client is looking to recruit Appeals Handlers to join their busy Appeals Team. This is a great opportunity to join an established organisation within the debt recovery sector, offering a supportive environment and ongoing training.
This role will involve reviewing and responding to written appeals relating to private parking charge notices, analysing case information, and producing clear, professional written responses. If you have strong attention to detail, excellent written communication skills, and enjoy problem solving, this could be the ideal opportunity for you.
Benefits as an Appeals Handler:
Company pension scheme
Monthly incentives
28 days holiday (including bank holidays)
Ongoing training and development
Free on-site parking
Company life assurance plan
Refreshments provided
Smart casual dress code
Hybrid working
Key responsibilities as an Appeals Handler:
Reviewing and responding to written appeals relating to private parking charge notices
Analysing case-by-case data and gathering relevant information to assess appeals
Drafting clear and professional written responses to customers
Providing guidance to customers on how to submit an appeal via an inbound customer service line when required
Prioritising workload effectively to manage a busy appeals caseload
Working towards individual and team KPIs
Maintaining accuracy and attention to detail when reviewing and updating case information
Using internal systems to update records and maintain detailed case notes
Skills needed as an Appeals Handler:
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Ability to analyse information and make fair, logical decisions
Self-motivated with the ability to manage your own workload
Strong problem-solving skills
Ability to work quickly and efficiently in a fast-paced environment
Confident using IT systems including Outlook, Excel, and Word
Previous administration, customer service, or office experience would be advantageous but not essential
Additional Information
The successful applicant will be required to undertake a DBS and CCJ check prior to an offer of employment being made.
If you have the experience and skills needed for the Appeals Handler role, please apply todayBefore You Apply
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