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Application Support Analyst

Job Posted: 4 days ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Exeter, Devon

Expire in: 23 days

Job Description

Application Support Analyst
Location: Exeter (Hybrid - 4 days a week in office)
Salary: Up to £30,000 + benefits
 
Looking to build a career in SaaS?
 
We're working with a growing software company looking for an Application Support Analyst to join its Exeter based support team.
 
This is an excellent opportunity for someone with customer service, application support, technical support or software support experience who enjoys solving problems and helping customers get the most from technology.

What you'll be doing:

Providing first line support via phone, email and ticketing systems

Troubleshooting software issues and user queries

Helping customers maximise their use of the platform

Escalating more technical issues where required

Working closely with internal support and technical teams

What we're looking for:

Excellent communication and customer service skills

Strong problem-solving and logical thinking ability

Experience in customer support, technical support, application support or software support

Why join?

Full product training provided

Clear progression into 2nd/3rd line and Software Development roles

Hybrid working and flexible hours

Friendly, collaborative team culture

Genuine long-term career development opportunities
 
This role would suit someone early in their support career who is looking to join a growing software business and develop valuable SaaS experience.
 
Are you interested to find out more?

If so, please contact James Chau at

Before You Apply

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Looking for your next career move? Join a top company hiring Application Support Analyst job near me in Exeter, Devon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!