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Application Support Analyst
Job Posted: 20 hours ago
Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Cirencester, Gloucestershire
Expire in: a month
Job Description
Application Support Analyst required by a leading organisation in the professional services sector. This role offers the chance to play a key part in supporting and improving core IT systems, ensuring business-critical applications run smoothly.
This is a fantastic opportunity for someone with previous application support experience who enjoys problem-solving, collaborating with technical teams, and making a tangible impact on system performance.
Key Responsibilities:
* Provide technical support for core line of business applications, resolving incidents and service requests within agreed timescales.
* Monitor application health, data processing, and integrations to ensure service continuity.
* Investigate recurring issues, conduct root cause analysis, and implement long-term solutions.
* Maintain technical documentation, FAQs, and support procedures.
* Collaborate with internal and external teams on release cycles, testing, and validating system updates.
About You:
* Previous experience in an application support or technical support role.
* Strong problem-solving and analytical skills with excellent attention to detail.
* Confident communicator, able to engage with stakeholders at all levels.
* Organised, methodical, and able to manage multiple priorities effectively.
* A consultative approach with the ability to simplify technical issues for non-technical audiences.
Desirable:
* 2+ years of relevant experience in a similar role.
* Knowledge of the professional services sector.
* Relevant qualifications or progression towards IT certifications.
Salary & Benefits:
* Salary: £27,000 – £35,000 depending on experience
* Hybrid working – 2 days per week in the Cirencester office
* 25 days holiday plus bank holidays
* 10% non-contributory pension scheme
* Annual performance-related bonus (up to 10%)
* Private health cover (optional) & health cash plan
* Free onsite parking
* Flexible working arrangements
* 2 days paid leave per year for charity work
* Professional training and development opportunities
If you are looking for the next step in your IT support career and want to join a supportive team within the professional services sector, we’d love to hear from youBefore You Apply
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