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Application Support Lead
Job Posted: 11 hours ago
Salary: £ Competitive
Job Type: Contract
Location: Nationwide
Expire in: a month
Job Description
Application Support Lead (SFIA Level 5)
* 6 months (initially)
* Remote-working (UK-based)
* Market Rates
* Outside IR35
The Opportunity:
We are seeking an experienced Application Support Lead to join a high-profile UK Central Government programme, delivered via a leading consultancy specialising in Digital Transformation.
This role will play a pivotal part in ensuring the stability, performance and continual improvement of a critical national application.
Skills and Experience:
* Proven experience leading application support teams in complex environments.
* Strong background in ITIL or service management frameworks, with a focus on continual service improvement.
* Excellent stakeholder management and communication skills, with the ability to build effective relationships across technical and non-technical audiences.
* Demonstrable experience of governance, audit preparation, and service reporting.
* Previous experience supporting UK Government/GDS (GOV-UK) projects highly desirable.
Role and Responsibilities:
Leadership and Team Management
* Ensure operational efficiency of incident and request support processes.
* Oversee daily ticket triage, resolution and escalation.
* Lead appraisals and professional development planning for team members.
Stakeholder and Supplier Engagement
* Act as the bridge between Technology teams, the CIMS supplier and end-users.
* Maintain strong working relationships across stakeholders and suppliers.
* Provide clear and timely communication on incidents, fixes and updates.
Operations and Support
* Develop and execute structured plans for internal and external audits.
* Produce accurate KPI reports monthly or on request.
* Proactively identify, report, and escalate security issues.
* Prepare test environments and data for penetration/performance testing.
Governance
* Maintain robust documentation, change control, and configuration management.
* Work with product development to ensure support activities align with the roadmap.
NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).
Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology??Before You Apply
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