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Applications Product Specialist
Job Posted: 10 hours ago
Salary: £ 200 - 230 / Day
Job Type: Contract
Location: West Sussex
Expire in: a month
Job Description
Applications Product Specialist** (Contract)
Duration: 9 Months (Possibility for extension)
Location: Surrey, East and West Sussex, Hampshire and Berkshire (Fully On-site Role)
Rate: A highly competitive PAYE or Umbrella Day Rate is available for suitable candidates
Role Profile:
Be responsible for providing application, technical or scientific support to internal/external customers
Handle customer enquiries from the acceptance of application product problems through to caseresolution
To deliver sustainable solutions for support cases
Deliver customer training
Provide on site support activities
Key Responsibilities:
Handling of external and internal enquiries, either remotely or directly
Identification and troubleshooting of complex issues
Conducting and design of external/internal training
Information and knowledge transfer
On-site service activities - troubleshooting, installations, commissioning of instruments into
routine use
Supporting instrument installations
Configuration and commissioning of systems into routine use
On site support during customer verification and
go-live
Handling of complaints in cooperation with RCSC and team support (including communication with customers and colleagues)
Identification, reporting and resolution of common and reproducible issues
Monitoring and escalation of complaints
Conducting and design of internal/external training
Perform training for Roche systems with agreed concepts and documentation
Maintain records of customer trainings within sites
Undertake training in a standardised and consistent manner
Ensure a prompt response to issues in line with superior customer experience
Clear and accountable communication with customers
Open to changes in work patterns in line with market dynamics and customer needs
Skills & Experience:
Previous experience of working in a hospital / research laboratory (strongly desired)
Proven track record of troubleshooting experience (desired)
Knowledge of Customer Relationship Management (CRM) and web delivery tools (advantageous)
Understanding of the Diagnostics industry and familiar with working in a multicultural (strongly desired)
Troubleshooting experience showing attention to detail.
Able to work independently and in a multicultural team environment
Demonstrate teamwork, collaboration, decision making and achieving result
Full UK/EU (or equivalent ) driving licence
Passport (required for overseas training).
Candidates will need to show evidence of the above in their CV in order to be considered.
If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.
We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attentionBefore You Apply
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