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Apprentice Planning Officer

Job Posted: 11 days ago

Salary: £ 21,021 - 21,021 / Annum
Job Type: Contract
Location: OL1, Oldham, Greater Manchester

Expire in: 17 days

Job Description

Apprentice Planning Officer

Location: Oldham

Salary: £21,021

You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity, ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction.

What you’ll be doing as an Apprentice at Great Places....

  * Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.

  * Ensure appointments are made and kept within agreed service standards and KPI’s, keeping customers informed with any changes to the schedule within a timely manner.

  * Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.

  * Update housing management and scheduling systems with accuracy in record keeping in real time.

  * Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.

  * Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.

  * Working to support the wider planning team as and when required

What We are looking for.......

  * A commitment to providing excellent customer service

  * A team player who brings a positive, helpful attitude

  * Someone who is flexible and adaptable

  * A good listener who takes pride in detail and follow-through

  * Someone open to learning and developing their skills and experience

  * Someone who demonstrates Initiative

What you’ll need….

  * Curious, can-do attitude and a desire to make a difference

  * Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme

  * Excellent written and verbal communication skills

  * Keen eye for detail and good organisational skills

  * GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial

  * Comfortable using Microsoft Office tools (Outlook, Word, Excel)

  * Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time

  * Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

How we support you and your career at Great Places....

  * A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development

  * Full equipment to help you perform best at your role

  * Dedicated time each week for studying and learning

  * Mentorship and line management from senior professionals

  * A warm, inclusive team where your ideas and growth matter

  * Opportunities to shadow across the business and contribute to the social housing sector

  * Access to our Growing Greatness talent programme including workshops, networks, and development activities

  * Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress

Closing date: 11th May 2026

Shortlist date: 12th May 2026

Interview date: Assessment Day - Early June 2026/ Final Stage Interview - June 2026

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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