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Assistant Client Services Officer

Job Posted: 9 days ago

Salary: £ 33,160 - 33,160 / Annum
Job Type: Permanent
Location: Liverpool

Expire in: 19 days

Job Description

North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.

What We Offer

30 days annual leave Flat-rate performance bonus
Enhanced pension contributions Employee health cover
Essential car user allowance Flexible and hybrid working

We are seeking an Assistant Client Services Officer to join our Housing Services team. This is an excellent opportunity for someone experienced, customer focussed and working in housing administration, who may be looking to take the next step, in their housing career.  

You will work alongside other administrators and report to the Senior Client Services Officer you will be responsible for ensuring the effective delivery of housing management services to our members, including lettings, rent arrears control, and void control. You will also provide administrative support to the wider Housing Team , maintain positive relationships and build trust with our members.  You will also be expected to attend meetings outside of normal office hours.

If you wish to join a dynamic team and take the next step in your housing career this role is the right fit for you.

This is a challenging and rewarding opportunity for a confident professional, with positive outlook, collaborative skills, excellent communication skills and a willingness to learn.

Essential Requirements

Minimum of 12 months experience providing housing management services
Good standard of general education, literacy and numeracy
Good written and oral communication skills
Knowledge of housing legislation and good practice
Ability to work under pressure to meet deadlines
Excellent IT skills
Commitment to high standards of service delivery
A full driving licence and access to a car are essential.

How to Apply

Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: (url removed) by 12.00 noon on the 10 April 2026.

Applicants shortlisted for interview will be contacted by Friday 17 April 2026.

If you have not been contacted by the interview date, please assume you have not been contacted

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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