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Assistant Food & Beverage Manager
Job Posted: 7 hours ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands (County)
Expire in: a month
Job Description
Full time starting salary is normally in the range £27,166 to £28,768, with potential progression once in post to £32,145
Background
The Business and Operations department offers a variety of outlets to staff, students and visitors across campus and also in student accommodation from small coffee shops to large restaurants, also provide hospitality services for conferences and events held on campus.
Role Summary
You will be responsible for leading a team in providing excellent customer service in any one of those areas/outlets and for providing proactive managerial assistance in contributing to financial planning and target setting. Our Assistant Managers provide proactive support to our Managers and to the Food and Beverage team's success. As an Assistant Manager, you will be responsible for driving sales, promoting, and growing the unit, as well as developing and motivating your team. In order to flexibly use resource, you may be required to work elsewhere in the department or wider campus.
Main Duties
• Ensure that areas within your area of responsibility are set up and operated adhering to Standard Operating Procedures or Brand Guidelines.
• Prepare for operational and standards audits, ensuring everything is in order to ensure a successful audit.
• Provide proactive assistance in supporting your manager to deliver financial targets. This will include:
• Contributing to the creation and delivery of sales plans to achieve the sales targets;
• Ensuring all costs are controlled: staffing costs, gross profit percentages, consumables, maintenance and repairs, and any other controllable costs;
• Carrying out, and acting on results of monthly stocktakes, suggest improvements to ensure gross profit percentage is met;
• Delivering all event activity on time and within budget constraints;
• Monitoring all cash handling and till / system functions to ensure accuracy and consistency, dealing with any anomalies.
• Ensure that shifts within your responsibility are managed in a safe and efficient manner.
• To ensure that the agreed standard of food and beverage service are delivered at all times, and that all food and beverage preparation by yourself and those you are managing, meets all legal requirements and is of the highest standard of quality.
• Comply with licensing law when serving alcohol and ensure that your team are compliant too.
• Audit the units on a regular basis to address any potential or developing problems as they arise and become more serious.
• Ensure that all facilities are maintained and operational. You will be expected to deal with most issues yourself, but you will be able to escalate where appropriate to your manager.
• To adhere to and ensure that the team follow all work rules and codes of practice including:
• Health & Safety codes of practice;
• Control of substances hazardous to health (COSHH);
• Hazard Analysis and Critical Control Point (HACCP) hygiene and allergen recording systems;
• Ensure that all Admin and paperwork is completed in a professional & timely manner.
• You will ensure that goals and objectives are set for your staff and that you develop organisational capability by coaching the team.
• You will display a “customer comes first” attitude by ensuring excellent service, training and supporting staff to ensure they deliver the same approach. For Back of House areas this can include working relationships with front of house team members as well as customers.
• Proactively evaluate customer needs; reviews working environment and key business indicators to identify problems, concerns and opportunities for achieving operational goals.
• Provide continued training of staff, both regular and casual members, as new guidance is released as well as ensuring the level of service is maintained via effective training and regular refreshers for all staff. This will include on the job training and delivering training sessions as required by your manager.
• Carry our regular job chats and PDR’s with the team, ensuring compliance with the Universities policies and procedures.
• To deputise for the Manager as required, ensuring that your area of responsibility runs effectively and compliantly in your absence.
• Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
Operational requirements
• Contracts are annualised and based on 36 hours per week (or pro rata) inclusive of weekdays, weekends, bank holidays and closed days on a rota basis, including evening work activities. Operational windows will vary by business unit/activity. Hours will be defined in your contract of employment.
• BOPS is an all year round service, you will be required to participate as required in the Duty Manager rota, providing management cover 7 days per week / 365 days of the year, and provide emergency response as necessary across all operationsBefore You Apply
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