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Assistant Housing Officer - Grade 3
Job Posted: 17 hours ago
Salary: £ 14.12 - 14.12 / Hour
Job Type: Temporary
Location: Birmingham, West Midlands
Expire in: a month
Job Description
Your new company
You will be working with Birmingham City Council, the UK's largest Local Authority, as an Assistant Housing Officer. This is a full-time position, Monday to Friday, with a total of 36.5 working hours per week. The role is based at Barry Jackson Tower, Birmingham, B6 5BW, with hybrid capabilities, although you will be required to conduct visits across the city. Driving is essential for this role, and you must have access to your own vehicle with business insurance added if not already in place. An enhanced DBS check is required, which will be arranged free of charge by Hays.
Your new role
As an Assistant Housing Officer, you will deliver high-quality tenancy support services to homeless households in temporary accommodation (TA), responding effectively to changing customer needs and legislation. You will support the process of making suitable TA offers, issuing and explaining licence agreements, and maintaining tenancy records. Risk assessments must be conducted fairly and transparently, and you will notify other local authorities of accepted TA offers outside Birmingham. You will help reduce the use of bed and breakfast accommodation, ensuring it is only used as a last resort, and support the transition of households into more suitable emergency accommodation.
You will ensure families with children are not placed outside the borough unless absolutely necessary. Floating tenancy support will be provided to help customers access services outlined in their housing plans, including referrals to support agencies and guidance on managing finances. You will process housing benefit and DHP claims to reduce rent arrears and liaise with finance officers regarding non-payment issues. The role also involves checking invoice accuracy, monitoring customer attendance, and reporting changes in circumstances.
You will follow procedures for issuing warnings for tenancy breaches and report serious breaches to your manager and caseworker. Attendance at court evictions may be required. You will ensure decisions regarding discharge of duty and notices to vacate comply with legislation and policy. You will assist in compiling review paperwork and court bundles, inspect property maintenance and furniture standards, and carry out health and safety inspections. Safeguarding concerns and compliance issues must be reported promptly.
Building effective relationships with local communities, agencies, and service providers is key to delivering tenancy support. You will collaborate with the Housing Solution & Support Case Management Service and assist in responding to complaints, member enquiries, and Freedom of Information requests. You will support service reviews and new working practices, maintain knowledge of welfare benefits and housing legislation, and ensure compliance with relevant laws and council policies. Safeguarding the welfare of vulnerable individuals is a core responsibility, and you may be asked to undertake other duties appropriate to the role. Flexibility is essential to meet service needs.
What you'll need to succeed
To succeed in this role, you must be a proactive and organised individual with a strong understanding of housing legislation and tenancy support. You will need excellent communication skills, the ability to manage a varied caseload, and a commitment to safeguarding and service improvement. A full driving licence, access to a vehicle, and business insurance are required, along with an enhanced DBS check.
What you'll get in return
For the first 13 weeks, the pay rate is £14.12 per hour, including holiday allowance (£12.60 basic) + mileage/parking expenses. After this period, the rate increases to £16.77 per hour, including holiday allowance (£14.32 basic) + mileage/parking expenses. You will gain valuable experience working within a dynamic housing team and contribute to meaningful outcomes for vulnerable households across Birmingham.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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