Hiring Now: Assistant Manager (Facilities & Operations) Near You – Apply Today!
Your Next Assistant Manager (Facilities & Operations) Job Starts Here – Apply Now!
Assistant Manager (Facilities & Operations)
Job Posted: 10 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Hoddesdon, Hertfordshire
Expire in: a month
Job Description
Our client is seeking a dedicated and personable Facilities & Operations Assistant Manager/Senior Administrator that will be the key in enhancing the operational performance, customer experience and the ultimate financial performance based in Hoddesdon. The Assistant Manager will report to the Deputy Manager and will be supported by a Customer Experience Assistant. The Assistant Manager should expect to work directly and closely with the Deputy Manager and other members of the centre team including the overall Dual-Site Manager & Innovation Director.
This is a full-time permanent role offering £28,000-£30,000 depending on experience. Working hours are 8.30am – 5pm, Monday – Friday although flexibility will be required to meet the needs of the business.
Role Objectives:
Profile and Reputation: Support the Deputy Manager in creating a successful business by selling and marketing the product offer whilst enhancing its reputation for excellence
Operational Excellence: Deliver a market leading service to the community in building, support and collaborative connections and the training and development of staff
Customer Service Excellence: Deliver exceptional customer service levels supporting the Manager with overall management control and accountability for the commercial performance of the centre
Deputy Responsibility: Oversee the full operation and management of the building and team, the Manager will be based on site on average 2 days per week
Duties & Responsibilities:
Sales and Marketing
To support the Deputy Manager in promoting the site and facilities
To assist in generating revenue from various products available on offer
Maintain an awareness of the range of services, projects and expertise and promote
Strong contribution to developing a team community within the site
Maintain an awareness and interest in the customers’ business performance and problems and signposting to help
Assist in preparation for events/ meetings
Assist in ensuring that the business is fully exposed to the market to maximize revenue opportunities
Assist in preparing marketing material and initiatives suitable for the centre
Operational
Assist with setting, monitoring and developing the standards of presentation, including cleanliness, health and safety and security.
With support from ‘Operations’ ensure compliance with statutory and mandatory obligations under the Health and Safety at Work Act
Maintain and deliver the Planned Preventative Maintenance (PPM) schedule in a timely manner
Assist in Procurement and management of Contractors, Suppliers and Consumables
Primary responsibility for implementing the agreed standard operating procedures and monitoring criteria with the centre team
Maintain Asset register & Contract Database
Manage all maintenance of the building and oversee the works through to completion
Manage assets, stock and inventory and replenish consumables where required
Assist in setting up, reporting and maintaining in-house IT systems
Where applicable, ensure that all information is dealt with in accordance with GDPR and Money Laundering Regulations
Maintain records and documentation to comply with our Quality Management System ISO9001:2015 & ISO14001
Contributing to developing a culture of quality service and customer care in all areas by encouraging open and honest feedback from the staff and customers, assisting with regular customer surveys and regular staff coaching
Strong contribution to promoting and building the company’s reputation for exceptional standards of customer care
In the absence of the Deputy Manager, ensure that an appropriate competent employee is always on duty and able to deal with emergency procedures
Attend training courses and meetings as and when requested to do so, being responsible for own development
Undertaking any additional tasks as proposed by the Manager
Financial
Support the Manager & Deputy Manager with Financial Management Information to include invoicing and debt management
Assist in budget planning and monitoring of expenditure and cost
Assist in financial reporting and demonstrate an understanding of Profit and Loss
Raise purchase orders
Reconcile invoices and ensure compliance for audit
Team Development
Assist with team management including staff and temporary cover
Assist with recruiting and coaching the management team in the required standards of performance and service levels to ensure that the centre delivers a high level of customer service to customers of the centre.
Experience:
Experience in the operational running of an asset of the size, character and quality of the site
Clearly identifiable management skills in a customer-facing environment
Evidence of facilities management or operational management experience
Personal Competences:
Attention to detail/completer finisher
Excellent administrative and organisational skills
Good communication skills, tactful and persuasive
Highly self-motivated and proactive with a desire to contribute to the company more widely
Client and customer services focused
Ability to work under pressure and multitask
Motivate, lead and delegate tasks to team.
Team player and team leader
IT literate
Benefits:
25 days holiday + 8 bank holidays
Volunteering days to support your community
Wellbeing days to support your work/life balance
Flexible benefits package comprising:
o Matched pension contributions up to 5%
o Ability to increase or decrease the amount of annual leave
o Ability to increase or decrease the amount of life assurance cover
o Private medical and dental insurance
o Electric vehicle leasing
o Health screening
o Bicycle purchase
o Charitable Giving
A flexible, inclusive culture that values your voiceBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Assistant Manager (Facilities & Operations) job near me in Hoddesdon, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).