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Assistant Manager - Motor trade

Job Posted: 7 days ago

Salary: £ 35,000 - 42,000 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire

Expire in: 21 days

Job Description

Due to taking over a thriving automotive service and mot centre we are looking for a Permanent Full-time Service advisor who will also be the Assistant manager in Basingstoke.

You will have industry knowledge and may be a current service advisor or parts advisor, someone with a great upsell capability. You will also be in charge of the centre in the Depot managers absence

Please only apply if you have Motor trade experience as this is 100% required for this role

This is a Monday - Friday role with working hours of 08.30am - 17.30pm with a 1-hour lunch break.

Salary is between £35000 and £38,000 experience dependent plus bonus and profit sharing.

About the Service advisor role - Assistant manager role

As a Service advisor, you’ll play a key role in ensuring the success of our service, maintenance, and repair operations. What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence.

Your Key Responsibilities as a Service advisor - assistant manager

  * Along with the depot manager Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained.

  * Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow.

  * Plan work levels to optimise output and productivity in the workshop.

  * Promote professional upsell opportunities through customer service and technician reports.

  * Oversee daily operations, assisting in workflow meetings to ensure smooth processes.

  * Represent our brand ensuring a positive experience at every touchpoint

  * Track and manage bookings, estimates, and customer interactions

  * Handle invoicing and ensure accurate job tracking

What We’re Looking For:

  * Strong organisational skills with the ability to prioritise tasks effectively.

  * A proactive, can-do attitude, and the ability to take ownership of issues.

  * Ability to handle multiple tasks in a fast-paced environment.

  * A proven track record of achieving targets and goals.

  * Excellent customer service skills with an eye for upsell opportunities.

  * A keen attention to detail in all aspects of work.

  * A full UK driving licence is essential

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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