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Assistant Night Manager
Job Posted: a day ago
Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: KT1, Norbiton, Greater London
Expire in: a month
Job Description
Hello All,
Leo Recruits are working with a prestigious hotel in Surrey who are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting, the hotel employs some of the most skilled, professional and dedicated people that the industry
The successful Assistant Night Manager will be expected to:
- Report to the Night Manage and the other Front of House Management
- Be responsible for assisting in the smooth running of the reception desk between the hours of 22:45 and 07:15.
About the Assistant Night Manager Position
Elmbridge district of Surrey Full Time (40hrs pw)
Rota: 5 days on 2 days off £27,000 (Annual Salary)
ASAP start Permanent
Assistant Night Manager Benefits:
* Competitive Salary
* 28 days annual leave
* Staff accommodation available
* Uniform
* Pension scheme
* Free meals on duty
* Free parking
* Friends and family rates.
Assistant Night Manager Skills & Specification:
* Hotel reception experience for a minimum of four years
* Knowledge of four-star hotel standards
* At least one years’ experience of a similar role
* A friendly, welcoming and customer focussed approach and providing a consistently high standard of customer service
* High standard of spoken and written English
* High standard of presentation and etiquette
* Hospitality qualification or working towards would be desirable
* Ability to remain calm under pressure and challenging situations
* Excellent interpersonal skills including telephone manner
* Good administrative skills
* Good team working skills
* Working knowledge of Opera PMS would be an advantage
* Commit to continuous personal development
Assistant Night Manager Key Responsibilities:
* Providing a friendly, welcoming and efficient service to all guests in line the hotel vision and values
* Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services
* To transfer incoming calls to the relevant department or take a message in their absence
* Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner
* To be aware at all times of current business targets and to focus at all times on achieving these targets
* To deputise for the Night Manager and at as Duty Manager in their absence
* Ensure night audit is completed and correct
* Assist with training and onboarding new joiners
* Assist in ensuring the security of the hotel, guests and staff during the nightBefore You Apply
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