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Assistant Service Manager

Job Posted: 2 days ago

Salary: £ 30,000 - 55,000 / Annum
Job Type: Permanent
Location: WD6, Borehamwood, Hertfordshire

Expire in: a month

Job Description

Assistant Service Manager - Car Dealership
£40k Basic, OTE £55k
Borehamwood
Permanent / Full Time
Working Hours:
  * Monday to Friday: 8:00am – 6:00pm
  * No Saturday's unless required by the business to cover staff holiday/absence etc.
Join a Busy Aftersales Department
We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, high-volume automotive service department. This is a demanding but rewarding role within a fast-paced dealership environment processing approximately 70 jobs per day, where customer expectations are exceptionally high.
Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance.
Key Responsibilities Leadership & Team Management
  * Support the Service Manager in leading, managing, and motivating the service and aftersales teams.
  * Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed.
  * Coach, mentor, and support team members to maximise individual and departmental performance.
  * Ensure the department is adequately resourced to meet customer demand and operational requirements.
  * Promote a positive, collaborative working environment focused on continuous improvement.
Service Department Operations
  * Support the day-to-day management of the service department in a high-volume dealership environment.
  * Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained.
  * Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency.
  * Monitor departmental workflows and proactively address operational challenges.
  * Work closely with senior management to identify and implement operational improvements.
Customer Experience
  * Ensure consistently high levels of customer satisfaction and service delivery.
  * Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships.
  * Drive a customer-first culture throughout the department.
Performance & Reporting
  * Assist with departmental reporting in line with group and manufacturer requirements.
  * Monitor productivity, efficiency, and key performance indicators (KPIs).
About You
The successful candidate will be:
  * An experienced automotive aftersales professional with supervisory or management experience - this is essential.
  * Highly organised and capable of thriving in a demanding, fast-paced environment.
  * A strong communicator with excellent customer handling and conflict resolution skills.
  * Resilient under pressure and able to effectively prioritise competing demands.
  * Experienced in workshop planning, job allocation, and performance management.
  * Committed to maintaining high standards and delivering exceptional customer experiences.
What Success Looks Like
  * A motivated, high-performing team delivering exceptional customer service.
  * Consistent achievement of productivity, efficiency, and customer satisfaction targets.
  * Effective management of a high-volume operation processing approximately 70 jobs per day.
To find out more about this Assistant Service Manager vacancy, please apply to Stacey Hunt of ACS Automotive Recruitment Consultancy today

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