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Assisted Technology Emergency Response Officer
Job Posted: 18 hours ago
Salary: £ 23 - 23 / Hour
Job Type: Contract Temporary
Location: Islington, Greater London
Expire in: a month
Job Description
Good Afternoon,
I am currently representing Islington Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for an Assisted Technology Emergency Response Officer this role will be: N1 1XR
The right candidate will:
* To provide a wide range of services that supports the Out of Hours telephone service and the processing of emails and eforms that meet the needs of stakeholders and the diverse local community.
* To deal with complex enquiries and be sensitive to the needs of different resident groups, ensuring rapid and appropriate responses for residents who may be distressed, irate and aggressive, and including those with special needs.
* To be able to make real time decisions in emergency situations that could affect the well-being of a resident.
* The ability to multi-task in liaising with emergency services and internal parties in the event of any emergency whilst ensuring the services continues to run as normal
* To be able safely drive a car to incidents, emergency response call outs and routine visits safely. To be able to navigate to addresses and plan the optimum route to the visit, taking account of factors that influence achieving the service’s response time and ensuring the vehicle arrives undamaged.
We require the following:
* Experience and commitment to delivering high quality customer service in a complex organisation either face to face or over the telephone.
* Experience of working with a diverse community in a customer focused environment.
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soonBefore You Apply
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