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Associate Director - Hybrid Working

Job Posted: 4 days ago

Salary: £ 75,000 - 80,000 / Annum
Job Type: Permanent
Location: Islington, Greater London

Expire in: 24 days

Job Description

Job Title: Associate Director
Location: Islington (2 days in office, 3 days remote)
Hours: Full-Time
Type of Employment: Permanent, Full-Time

Company Overview

The organisation is a leading property services group delivering management services to over 100,000 homes across England and Wales. Colleagues work across customer-facing roles, operational teams, and specialist functions in a diverse and dynamic environment. The business operates from multiple UK offices and is part of a larger international group with products and services spanning multiple sectors and geographies.

About This Role

This is a pivotal position at the heart of the business, accountable for critical supporting functions within property management. The role ensures that teams are effectively supported day-to-day and focuses on monitoring and developing the customer journey. Continuous improvement in communication and service delivery, in collaboration with colleagues in technology and transformation, is a key responsibility.

Main Duties and Objectives

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    Full oversight and development of central services functions, including:

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        Assistant Property Management service (supporting larger brands)

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        Central Administration team – managing inbound communications, complaints, and first-touch resolution across supported brands

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        Mobilisation – operational onboarding and offboarding of properties

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        Maintenance and Major Works

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        Procurement – contractor management and optimising value from the contractor base

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        In-house facilities – facility management of office network and related administration

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    Drive continuous improvement in communication channels and customer service, implementing technical or process-led solutions

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    Management of KPIs, effective reporting, and follow-through actions across service delivery

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    Support heads of property in project activity across property management

Essential Skills

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    5+ years’ leadership experience in a service environment, including team and staff development

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    Service management or operational experience within the property sector

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    Experience in high transactional volume environments

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    Strong working knowledge of relevant technology (proptech applications, CRM, omnichannel communications, AI)

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    Effective collaboration and communication skills with multi-level stakeholders

Bonus Skills

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    Experience within a large property managing agent

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    Exposure to process and/or technology transformation

Benefits

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    Hybrid working (2 days in office, 3 days remote)

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    Competitive salary and bonus structure

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    Generous holiday allowance

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    Pension scheme

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    Learning and development opportunities

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    Supportive and inclusive work environment

Diversity & Inclusion

The organisation is committed to fostering a supportive work environment where employees are encouraged to be themselves. Applicants from all backgrounds are welcome, and each application is considered fairly

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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