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Audio Visual Technician
Job Posted: 14 hours ago
Salary: £ 28,000 - 33,000 / Annum
Job Type: Permanent
Location: Popley, Hampshire
Expire in: a month
Job Description
Audio Visual Support Engineer
Job ID: 34034
£28,000 - £33,000 per annum
8:30am – 5:00pm Monday – Friday
Full Time, Permanent
Basingstoke
Our client is a market leading Audio-Visual equipment service provider. They are seeking the right individual, who is passionate about Audio Visual equipment to join their team as an AV Support Engineer (This role will predominantly be office based with travel to customer sites in and around London you will have a business card to expense all travel).
The successful candidate will support at both an operational and service / break fix level and will be required to provide a full office service to the client, including the day to day running of Audio-Visual services.
Audio Visual Support Engineer background needed for this role:
* Either previous experience as an AV Support Technician/Engineer or worked in a similar role as a Helpdesk Engineer, Field Service Engineer, Installation Engineer, Commissioning Engineer, Live Events Engineer etc.
* Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others.
* Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom)
* Good knowledge of Audio-Visual & Video Conferencing
* Experienced with supporting customers via telephone and face to face.
* Experience of installing AV & IT hardware and software, including configuration, diagnosing and resolving problems
Responsibilities as Audio Visual Support Engineer
* The distribution and management of AV tickets, ad-hoc AV requests and video conferencing
* Provides AV related technical support to customers in solving technical problems that occur during the installation or operation of company supported products.
* Manage and update the on-site audio visual Standard Operating Procedures (SOP)
* Maintain an inventory of supported rooms/suites and AV equipment therein.
* Assist in providing data for reporting purposes.
* Deal with day-to-day administrative duties and any ad-hoc duties required.
* Install, diagnose, service and maintain industry standard AV products as well as other computer-related products in meeting rooms/spaces and conference suites.
* May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
* Desk side support specialist with good customer service manner.
* Performs installs, moves, adds and changes as required.
* Perform regular inspections to ensure AV equipment is setup and working correctly.
Other
* Onsite parking
* 20 days holiday +3 days set aside between Christmas & New Years + 1 day for your birthday (and then + bank holidays)
* Pension scheme
Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.
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