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Automotive Reception

Job Posted: 6 days ago

Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: Fulwood, Lancashire

Expire in: 21 days

Job Description

Position: Receptionist
 Department: Front of House / Customer Services
 Reports to: Dealership Manager / Service Manager
Ribbleton, Preston

Overview

The Dealership Receptionist is the first point of contact for customers visiting or calling the dealership. This role is responsible for delivering an exceptional customer experience by providing a warm welcome, managing enquiries efficiently, and coordinating appointments for vehicle sales, servicing, and warranty repairs. The Receptionist supports both the Sales and Service teams to ensure smooth daily operations and high customer satisfaction.

Key Responsibilities

Front Desk & Customer Service

Greet all customers and visitors promptly and professionally upon arrival.
Provide friendly, helpful assistance and direct customers to the appropriate department (Sales, Service, Parts, Finance, etc.).
Handle incoming calls, emails, and online enquiries, ensuring messages are relayed accurately and in a timely manner.
Maintain a tidy, welcoming reception area and ensure dealership standards are upheld.

Booking & Scheduling

Manage and book vehicle viewings, test drives, and sales appointments for the Sales team.
Schedule vehicles in for service, MOTs, diagnostics, and warranty repair appointments, ensuring accurate recording of customer concerns.
Confirm bookings, send reminders, and communicate any changes or updates to customers.
Coordinate diaries for Service Advisors, Technicians, and Sales Executives as needed.

Customer Check-In & Check-Out

Assist customers dropping vehicles off for service or repair, completing check‑in documentation and obtaining necessary signatures.
Provide customers with estimated completion times and keep them updated throughout the day when required.
Process customer handovers when vehicles are collected, ensuring paperwork is completed and queries are resolved.

Administrative Support

Maintain accurate customer records and update CRM and dealer management systems.
Assist with filing, scanning, and processing service/job cards.
Support the Sales and Service teams with general administrative tasks, including preparing welcome packs or service invoices.

Communication & Coordination

Liaise with Service Advisors, Technicians, and Sales Executives to ensure customer requests and appointments are handled smoothly.
Notify customers of any delays, additional work identified, or required authorisations.
Promote dealership services, campaigns, and offers where appropriate.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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