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B2B Customer Services Agent

Job Posted: 9 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Temporary
Location: Marlow

Expire in: 19 days

Job Description

Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment and ready for an immediate start? 
  Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Executive to join their team.

As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.

Key Responsibilities:
- Engage directly with customers via telephone or electronic communication.
- Manage direct customer orders following the internal sales order process meticulously.
- Address and resolve general and order-specific customer enquiries promptly and effectively.
- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.
- Provide support with order status updates and delivery tracking queries.

Skills and Experience Required:
- Previous experience in a Customer Service role is essential.
- Order processing experience is essential 
- Proficiency in CRM systems, preferably SalesForce. 
- A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.
- Exceptional communication skills, both oral and written.

Company Benefits: 
- Hybrid working after probation
- Private Medical Insurance
- Private Dental
- Family Discounts
- 25 Days Holiday + Bank Holidays
- Plus more

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring B2B Customer Services Agent job near me in Marlow! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!