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Band 3 Service Desk User
Job Posted: 2 hours ago
Salary: £ 12.31 - 12.31 / Hour
Job Type: Temporary
Location: Belfast, County Antrim
Expire in: a month
Job Description
Join Our NHS Team as an ICT Service Desk Assistant - Band 3
Supporting healthcare through technology
We're looking for a proactive, customer-focused ICT Service Desk Assistant to join our growing digital team. In this role, you'll be at the heart of keeping our systems running smoothly so our front-line healthcare professionals can deliver the best possible patient care.
? Location: Ulster Hospital, Dundonald
? Salary: Band 3 - £12.31 per hour
? Hours: Monday to Friday 9 until 5pm
What You'll Do:
Support the ICT Service Desk Manager in delivering the Trust's ICT Strategy and annual work programmes
Log, assign, and track all incoming ICT Incidents, Service Requests, and Information Requests
Take ownership of calls from start to resolution, ensuring timely updates and excellent communication with users
Provide 1st line remote technical support for our hardware, software, and network infrastructure - following best practice standards
Give clear, friendly feedback to users about the status of their requests
Assist with the administration of the ICT Service Desk, including processing request formsWhat We're Looking For:
A passion for great customer service and strong organisational skills
Confidence in using IT systems and learning new technologies
Clear communication skills with the ability to explain technical issues in an easy-to-understand way
A team player who enjoys solving problems and helping othersWhy Join Us?
Be part of an NHS team making a real difference every day
Support from friendly colleagues and opportunities for professional development
A role where technology meets compassion - helping to ensure our clinical teams can focus on what they do best: caring for patients
For further information please call Siobhan at Brook Street
Brook Street NMR is acting as an Employment Business in relation to this vacancyBefore You Apply
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